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Frequently Asked Questions

 

What is the minimum specification required for a computer using the Connect2Stoke service?

We recommend using:

  • Windows 7 or later as your operating system
  • Internet explorer 11, or later, as your web browser
  • A broadband connection with a speed of at least 2Mbps

Other systems (eg Apple Mac) and other web browsers (eg Firefox, Chrome, Safari, etc) may work but are not supported by the IT Service Desk.



Compatible Versions:

OS / Browser Chrome Firefox Internet Explorer Safari
OS X 10.11 yes yes - 9.1
OS X 10.10 yes yes - 9
OS X 10.9 yes yes - 7
OS X 10.8 yes yes - 6
OS X 10.7 yes yes - 6.5
Windows 10 yes yes 11 -
Windows 8.1 yes yes 11 -
Windows 8 yes yes 10 -
Windows 7 yes yes 11,10,9 -


Can I connect using a dial-up internet connection?

The Connect2Stoke service is designed to provide the best performance over a broadband Internet connection. It has been found that a slower connection will cause applications to become unpredictable and in some cases fail. For this reason, we recommend a broadband connection speed of at least 2Mbps.

Can I access all my usual work applications via Connect2Stoke?

You can only access applications that are available using a web browser. This includes Outlook Web Access, StokeInside, Authority Purchasing and other web based applications. A full list of the services available though Connect2Stoke can be found on the intranet.

What should I do if I forget my secure token PIN when trying to connect?

Contact the IT Service Desk to arrange for your PIN number to be reset.  Service Desk support is available during Normal Working Hours (between 08:00 and 17:00 Monday to Thursday and between 08:00 and 16:30 Friday, except public holidays).

I'm having problems connecting.  Can the IT Service Desk help?

Most problems with your token, inability to sign on, or other authentication problems can be resolved by the IT Service Desk.

However, the IT Service Desk can only support computer equipment that is owned and supplied by the Authority.  Any problems with your personal computer or broadband connection that do not relate to Token authentication should be referred to the supplier.

If I forget my token, can I use someone else's?

Tokens will only work for the person they are registered to trying to use someone else's token will not work.

What should I do if I lose my secure token?

If you lose your secure token you should inform the IT Service Desk who will arrange for a replacement.  There is a charge for issuing the replacement token so you will need to provide a Cost Code.  If your secure token is lost, your account will be suspended until your new secure token arrives.

 

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